Fabulous Feedback

Half day

Staff Management Development Program - Feedback

Honest, objective feedback keeps everyone on the rails and helps your business stay competitive.  Learn how to use both recognition and corrective feedback to help your people improve their performance and build strong working relationships.

Who should attend:

Newly promoted Team Leaders, Supervisors and Managers

Objectives:

By the end of this module you’ll be able to:

• Deliver corrective feedback in a way that fixes problems before they get out of hand and also maintains good working relationships between employees.

• Calmly receive badly delivered feedback and identify the actual problem so that you can fix it.

• Spot opportunities to give recognition.

• Reward your staff in ways that motivate them but don’t break the bank!

Content:

Breaking down the Feedback barriers

How to give corrective feedback:

Real reason

Accentuate the problem, not the person

Impact of the problem

Listen to their side

Settle on a solution

Receiving feedback

How to receive badly delivered feedback without losing your cool.

Giving recognition

Giving people recognition for what they’ve done right will help to ensure that they do it again. So often managers see recognition simply as a reward instead of realising what a powerful training tool it is.  In this session you’ll focus on recognition, its value and uses and how to give it effectively.